Improve Customer Communication and Relationships With Intercom ...

By admin on August 1, 2011

Businesses operating online ??n h??? hundreds ?r thousands ?f customers navigating th??r Website ?n a given day, ?n m??t cases slipping b? without th? business owner acknowledging th?m ?r necessarily even knowing anything ?b??t th?m.

A web app called Intercom ?? th? latest ?n a growing selection ?f customer relationship management ?n? engagement products th?t aims t? change th?t, f?r better ?r worse.

B? dropping a line ?f JavaScript ?nt? th??r sites, business owners ??n pull ?n more social data ?b??t th??r registered site users ?n? engage th?m w?th targeted messages. Intercom automatically pulls ?n links t? users? social profile, th??r general location ?n? h?w long th???ve b??n active ?n th? business?s site.

Businesses ??n th?n reach out t? site visitors w?th specific messages. F?r example, ??? ????? ??k users ?f th?? need h??? ?r h??? ?n? feedback, wh??h many w??? appreciate.

Of course, n?t ??? users w??? ?? f?r th?? kind ?f thing, ?? ??m? ?r? ??rf??t?? content t? browse a Website, m?k? a ??r?h??? (?r n?t) ?n? leave without interacting w?th anybody. Th?? being th? case, th??? types ?f tools ?h???? probably b? used w?th caution ?n? moderation, b?t th?t isn?t t? ??? th?? ??n?t b? ?f enormous value t? companies.

Intercom ???? lets ??? track those customer relationships over time ?? ??? ??n ??t ?n ???? ?f wh??h relationships ?r? ??m? ?f ???r m??t valuable online.

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